Refund policy

Your satisfaction is important to us! If you’re not completely happy with your purchase, please contact us within 30 days of receiving your order.

Returns are issued as store credit, which you can use toward any future purchase. Once we receive and process your return, we’ll email you a credit code to shop again at your convenience.

To start a return, you can contact us at support@pluspeptide.com. Please note that returns will need to be sent to the following address: +Peptide, 527 3rd Street, Libertyville IL 60048. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@pluspeptide.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If more than 15 business days have passed since we’ve approved your return, please contact us at support@pluspeptide.com.